Policies & Procedures

NUT FREE FOODS AND PRODUCTS: Please remember we are a nut free Art Centre. All foods and products must be free of tree nuts or peanuts.


SCENT FREE – VAM strives to provide a healthy work and learning environment. Please help us keep the air we share healthy and fragrance free. We greatly appreciate your cooperation!


CANCELLATIONS, REFUNDS AND CREDITS: All refunds or credits are subject to a $30 administrative fee.


  • Cancellations for a course must be made by the customer one week prior to the scheduled start date. Cancellations made less than one week from the start date of course will not receive a refund. Magic Mondays are non-refundable. Customers may be able to switch to another date if space is available. You must call the office


  • Cancellation for camps must be made by the customer no less than two weeks prior to the scheduled start date after which there is no refund.


  • Memberships and entry fees to exhibitions are non-refundable.


POSTPONEMENTS: In the event that a course or workshop has insufficient registration one week prior to start date, VAM Administration reserves the right to postpone or cancel the class and will provide a full refund to the customer.


SUBSTITUTIONS: Should an Instructor be unavailable due to illness or other unforeseeable circumstances, Visual Arts Mississauga reserves the right to substitute another instructor.


TRANSFERS: A request to transfer from one course to another is possible only if there is a space available and if the transfer is made two weeks before the course begins. A $30 administrative fee applies to transfers. Transfers will not be made once the term has begun.


AUDITING: Auditing or sitting in on any course for any reason is not permitted.

Proof of payment must be presented to the instructor at the first class.


MAKE UP CLASSES: VAM does not offer make-up classes for students who are absent from regularly scheduled classes.


POLICY ON PHYSICAL AND/OR VERBAL AGGRESSION: At Visual Arts Mississauga, we strive to provide a fun, safe and enriching program to all of our students. VAM has a zero tolerance policy for violence and bullying. Students who display aggressive, harassing, hateful, violent, or otherwise disrespectful behaviour will be removed from programs at the discretion of the Executive Director or Arts Program Coordinator. A refund for the balance of remaining classes will be issued. (Subject to the $30.00 administration fee)


ACCESSIBLE CUSTOMER SERVICE POLICY: To the best of its ability, VAM is committed to excellence in serving all customers including people with disabilities. You can read more about our accessibility on the AccessTO website and in our VAM Accessibility Policy




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